Effective Date: 08 JUN 2024

At HMailer, we are committed to providing excellent service and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

1. General Refund Policy

a. Subscription Services:

  • Monthly Subscriptions: Refunds for monthly subscriptions are not available once the payment has been processed.
  • Annual Subscriptions: Refunds for annual subscriptions may be requested within 30 days of purchase. If approved, a prorated refund will be issued based on the number of months used.

b. One-Time Services:

  • Refunds for one-time services, such as consulting or setup fees, are not available once the service has been rendered.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

a. Technical Issues:

  • If you experience a technical issue that prevents you from using our service and we are unable to resolve it within a reasonable timeframe, you may be eligible for a refund.

b. Billing Errors:

  • If a billing error occurs and you are overcharged, we will correct the error and issue a refund for the excess amount.

3. How to Request a Refund

To request a refund, please contact our customer support team at:

  • Email: [contact email]
  • Phone: [phone number]
  • Address: [company address]

Include the following information in your request:

  • Your full name
  • Email address associated with your HMailer account
  • Order number or subscription details
  • Reason for the refund request

4. Processing Refunds

Refund requests will be reviewed and processed within 10 business days. If approved, the refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

5. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of mind or no longer needing the service
  • Failure to cancel the subscription before the renewal date
  • Misuse of the service or violation of our Terms of Use
  • Partial use of the service period (monthly or annual subscription)

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Thank you for choosing HMailer. We value your business and are dedicated to providing you with the best possible service.